Way back in 1996, this was the reason I made a Web site in the first place. Aside from the work history I haven’t bothered updating it in a decade, so please consider this more of a historical snapshot than anything…
(Contact information available upon request.)
May, 1994: Graduated from San Jose State University (San Jose, CA)
B.A., Theater Arts: Radio and Television (Minor: Journalism: Reporting and Editing)
- Announced live broadcasts of San Jose State football, basketball, baseball, and volleyball on college radio station. Has experience as a play-by-play hockey announcer, having done work with the San Jose Rhinos of the RHI. Also did color analysis for local television broadcast of high-school football.
- Engineered and produced broadcasts of all SJSU sports mentioned above.
- Engineered broadcasts of San Francisco Giants baseball and San Jose Sharks ice hockey for then-local affiliate KLAU/KMBY (1540 AM), Also engineered broadcasts of San Francisco 49ers football for local affiliate KNRY (AM 1240)
- Worked as a disc jockey at both college and commercial radio stations.
- Worked as a public address announcer in the latter half of the 1993-1994 season for San Jose State University’s ice hockey club.
- Worked as a voice-over talent for commercials for broadcast television stations.
- Produced and recorded promotional announcements for various programs on college radio station.
- Was an occasional reporter / commentator for college radio sports program, “Sports Weekly.”
- Produced and recorded computer software reviews for segment of college call-in talk show, “Sound Bytes.”
- Worked as a call screener for “Sound Bytes.”
- Is a fully-trained Support Professional for Windows 95, 98, and Internet Explorer versions 4 and 5 (including Outlook Express and accompanying applications), having worked with those products as a Variable Support Professional for Microsoft for 18 months.
- Is very familiar with various technical support delivery options; can step into the roles of first or second-level support, either on the telephone or via email, with little or no ramp-up time.
- Has general helpdesk experience, can support the aforementioned OS’s, as well as Windows XP Home and Pro, Windows NT Workstation 4.0, Microsoft Office, Internet Explorer 6, and other applications. Also can assist with basic NT, XP, and Novell system administration duties.
- Possesses excellent communications and customer service skills, both orally and written, based on previous experience and interactions with current customers.
- Is knowledgeable in the use of various support delivery tools, such as Clarify, Workbench, KB Query, HEAT, and many others.
- Adept at working in a team setting, is never afraid to ask for guidance when necessary, and similarly is eager to share his knowledge with co-workers.
- Able to meet deadlines accurately, based on his experience at Microsoft and with television news production.
- Is frequently consulted by his co-workers for assistance in technical areas in which he is known to be strong, such as audio and display issues.
Technical Certifications (Completed MCSE November, 2000):
|MCSE Exam 70-058||“Networking Essentials”||Dec. 3, 1998|
|MCSE Exam 70-098||“Implementing and Supporting Microsoft Windows 98”||Mar. 2, 1999|
|MCSE Exam 70-067||“Implementing and Supporting Microsoft Windows NT Server 4.0”||July 31, 2000|
|MCSE Exam 70-068||“Microsoft Windows NT Server 4.0 In The Enterprise”||Sep. 9, 2000|
|MCSE Exam 70-073||“Implementing and Supporting MS Windows NT Workstation 4.0”||Sep. 29, 2000|
|MCSE Exam 70-059||“Internetworking with MS TCP/IP on MS Windows NT 4.0”||Oct. 25, 2000|
|MCSE Exam 70-088||“Implementing and Supporting Microsoft Proxy Server 2.0”||Nov. 11, 2000|
- Communicates well with other people, both in writing and in person-to-person situations.
- Has experience with television production, including camera operation, character generator (particularly the Chyron Infinit!), video routers, (basic) video switcher, DVC-Pro, BetaCam, VHS, 3/4″, and 1″ videotape recorders, and cuts-only video editor.
- Can use and understand all manner of studio audio equipment, including both on-air and studio mixing boards, reel-to-reel tape recorder, cartridge player and recorder, professional CD player, and digital audio tape recorder. Also has some experience with computer audio editing systems.
- Is a trained disc jockey, capable of efficiently handling on-air shifts as long as seven hours.
- Offers a professional broadcast voice, which can be suited to many different applications.
- Has extensive personal experience with Intel-based computers; has installed, configured, and optimized DOS systems ranging from 3.3 to 6.22, as well as Windows 3.1, 3.11, ’95, ’98, NT4 Workstation, 2000 Workstation, XP Home, and XP Pro systems.
- Is very familiar with the installation, configuration, and function of most major software packages for systems above.
- Has extensive hardware experience; can install, configure, and troubleshoot all manner of Intel-based computer hardware, such as printers, modems, sound devices, and other peripherals.
- Has experience with non-Intel-based computers as well, including the Apple Macintosh, Amiga, Atari ST, and Apple II-series computers. Also has some familiarity with installation and configuration of UNIX-based systems.
- Can type over 50 words per minute.
2006: MAMMOGRAPHY REPORTING SYSTEM (Seattle, WA)
Duties: Interface Specialist
2005-2006: ESCAPIA (Seattle, WA)
Duties: Technical Support Engineer, Software Trainer
2000-2005: ATARI (Bothell, WA)
Duties: Technical Writer, Technical Support Engineer
1998-2000: MICROSOFT CORPORATION (Redmond, WA)
Duties: Technical Support Engineer
1994: KNRY AM (Monterey, CA)
Duties: Sports Staffer and Reporter, Office Computer Specialist, Board Operator
1993-1994: KMBY FM AND AM (Monterey, CA)
Duties: On-Air Personality, Sports Broadcast Engineer
1992-1994: KSJS RADIO, SJSU (San Jose, CA)
Duties: On-Air Personality, Sports Announcer and Engineer, Talk Show Support Staff
Resume tapes and print versions of this resume available upon request.